Rwanda
Rwanda ranks 118 of 193 on the UN’s index of digital government, ahead of 39% of member states, and 14 of 54 in Africa. Its strongest area is online services (0.821); its weakest is telecoms (0.372).
UN rank, 2024
118
of 193 · Africa #14 of 54
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Where it stands
The scores
Each score runs from 0 to 1. The index averages the first three parts; e-participation is reported alongside it.
E-Government Index
+0.155 vs Africa
0.580
World 0.638 Africa 0.425
Online services
+0.434 vs Africa
0.821
World 0.575 Africa 0.386
What the government offers online, from information to full transactions.
Human capital
+0.112 vs Africa
0.547
World 0.650 Africa 0.435
Literacy and schooling: whether people can use what is offered.
Telecoms
−0.081 vs Africa
0.372
World 0.690 Africa 0.453
Internet, mobile and broadband: whether people can reach it.
E-participation
+0.456 vs Africa
0.753
World 0.489 Africa 0.297
How far citizens are informed, consulted and involved online.
Its neighbours
Full ranking
In the Precedent Finder
Open the finderRwanda
ScalingIrembo
2015 to now
A single government services portal built under a public-private partnership, with web, USSD and agent channels.
- Cost
- Not published
- Time to launch
- Not published
- Team
- Not published
- Result
- About 240 services; over 5m applications in 2023 to 2024
What went wrong. About 400,000 people had opened personal accounts by March 2025; most applications still come through agents or the *909# USSD code.
The lesson. Offer the service on basic phones and through assisted channels, not only on the web.
Sources: Cenfri: Digitisation of government services in Rwanda; Irembo
Source: UN E-Government Survey 2024, United Nations Department of Economic and Social Affairs. Precedent figures are illustrative in this preview edition.