Kenya
Kenya ranks 109 of 193 on the UN’s index of digital government, ahead of 44% of member states, and 8 of 54 in Africa. Its strongest area is online services (0.777); its weakest is e-participation (0.520).
UN rank, 2024
109
of 193 · Africa #8 of 54
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Where it stands
The scores
Each score runs from 0 to 1. The index averages the first three parts; e-participation is reported alongside it.
E-Government Index
+0.207 vs Africa
0.631
World 0.638 Africa 0.425
Online services
+0.391 vs Africa
0.777
World 0.575 Africa 0.386
What the government offers online, from information to full transactions.
Human capital
+0.093 vs Africa
0.527
World 0.650 Africa 0.435
Literacy and schooling: whether people can use what is offered.
Telecoms
+0.137 vs Africa
0.590
World 0.690 Africa 0.453
Internet, mobile and broadband: whether people can reach it.
E-participation
+0.223 vs Africa
0.520
World 0.489 Africa 0.297
How far citizens are informed, consulted and involved online.
Its neighbours
Full ranking
In the Precedent Finder
Open the finderKenya
ScalingeCitizen
2014 to now
A government services portal that became the single payment channel for public services.
- Cost
- Not published
- Time to launch
- Not published
- Team
- Not published
- Result
- One paybill, 222222, replaced about 1,448 agency paybill numbers
What went wrong. Consolidation needed a legal mandate: a gazette notice in December 2022 required agencies to move their payments.
The lesson. Start with payments: one way to pay gives citizens simplicity and the treasury visibility.
Source: UN E-Government Survey 2024, United Nations Department of Economic and Social Affairs. Precedent figures are illustrative in this preview edition.